Quality Management - Quality Policy

Quality Policy

It is the policy of SSC to provide Catering, Accommodation and Facility Management Services of acceptable quality, consistent with all requirements, applicable codes and standards.

The target of the Company is to:

• Work towards continual improvement in every functional area.
• Improve quality and reduce costs.
• Exceed customer expectations of quality and service
• Establish measurable objectives at relevant functions and levels in discussion with process owners and other concerned parties.

As part of meeting the above targets the Company has adopted:

• ISO9000:2000 Quality Management System Requirements

As the basis for the quality management system in all of its operations. Additionally, the Company has adopted:

• HCE - Hygiene Conscious Establishment
• HACCP - Hazard Analysis Critical Control Points
• SQF - Safety and Quality in Food

As the means of providing a consistently high degree of confidence in the safety and quality of all food prepared and served.

All necessary resources and training will be provided, to ensure that as a minimum, the requirements of the standards referenced above will be satisfied.

Quality Objectives

1. Retention of existing customers, achieving customer loyalty, repeat business, continuation of contracts, and gaining new customers.
2. Involve people at all levels of the organization to enable their capabilities to be used to improve quality and the reduce costs.
3. Achievement of improved operational results with increased revenue and market share, combined with flexibility and speed of response to new market opportunities.
4. To maintain certification of:
   • H.C.E. = Hygiene Conscious Establishment
   • HACCP = Hazard Analysis Critical Control Point.
   • SQF = Safety and Quality in Food
   • ISO 9000:2000 = Quality Management Systems Requirements
5. Through use of certification programmes improve on supplier performance of delivery vehicles, warehouse inspections and product analysis.
6. Educate employees of the organization on handling of customer complaints to reduce, through "customer feedback reports" and analysis any type of complaint relating to our business.